Simplicity, transparency, and security are the hallmarks of your online shopping experience at www.mydecostyle.com. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do pursue our Return Policy for your understanding.
A product is only eligible for return under the following conditions:
- A wrong product has been dispatched and, in the event, that a product does not match the item selected during order confirmation.
- If you identify a quality or a manufacturing defect on the received product.
- If the product is received in a damaged condition. Note: Please do not accept any package if it is tampered or damaged upon the delivery.
To ensure that we can process your returns accurately and promptly, please read the return process, along with the guidelines that need to be followed.
- Please raise a return request within 48hrs of delivery by calling our Customer Service or mail us. You can also submit your Return Request by signing into " My Account " and filling the " Submit a Support Request " form, to initiate the return process.
- You will be asked to mail a good quality picture of the received product clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details to us@ mydecostyle.com (You can mail the picture in the first step, for a faster process). Our Quality Assurance team will check the details in reference to its eligibility for return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, you have to send us the product back to us. It can take 7-10 days for delivery at our warehouse.
- Once the merchandise is back at our warehouse, the refund process will get initiated within 7 days of receiving it. Read further for important details.
POINTS TO REMEMBER
- The product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping labels (pasted on the packet ) invoice, etc.
- The product should be unused and in the original condition.
- The product can be returned for a store credit or a refund, processed within 7 days of receiving the merchandise in our warehouse.
- com reserves the right to do a thorough quality check of the product before issuing a refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
- Products bought online cannot be exchanged or returned to our stores.
All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
All refunds will be processed within 7 days of receiving the merchandise back at our warehouse. The refunds will be made in form of Store Credits or through the same mode of payment as in the order placement. Store Credits are the fastest way of refund, they are a form of money with no expiry date and no limitations on their usage and they are usually processed within 24-48 hours. All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions take about 5 days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.